Provider-to-Patient Texting
Clinical Experience & Provider Productivity
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
Bi-directional texting is used mostly by front office; providers have limited/inconsistent access
Desired Future State
The target way of working PRN and Raintree are aiming for.
Improve direct communication between clinicians and patients
Requirement / Gap
Enable appropriate clinicians to send and receive patient text messages
Raintree Recommended Path
Review RTConnect permissions, dashboard access, and on-demand texting workflow
Dependencies / Considerations
Role-based access and message ownership
Outstanding Questions / Decisions
Should all treating providers have RTConnect texting access?
Evidence
Evidence for this opportunity is captured in the corrected Detailed Transformation Assessment.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.