PRN+Raintree
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CL-039Internal Communication

In-App Chat

Clinical Experience & Provider Productivity

Recommended pathTo be confirmed with PRN
Capability status
To be confirmed with PRN
Transformation phase
To be confirmed with PRN
Effort
To be confirmed with PRN

Current State / What We Learned

Observed today, as captured in the corrected assessment.

PRN does not use Chat messaging in Classic and currently relies on Teams

Desired Future State

The target way of working PRN and Raintree are aiming for.

Reduce need to leave Raintree for routine operational communication

Requirement / Gap

Determine whether in-app messaging can improve real-time clinical/front-office coordination

Raintree Recommended Path

Evaluate enabling internal Raintree Chat for defined use cases

Dependencies / Considerations

Teams is established enterprise communication platform

Outstanding Questions / Decisions

Is there value in enabling Raintree Chat for patient-arrival, late-patient, or clinic-specific communications?

Evidence

Supporting screenshot 1 for CL-039 — In-App Chat
Supporting screenshot 2 for CL-039 — In-App Chat
Supporting screenshot 3 for CL-039 — In-App Chat

Supporting screenshots from the corrected Detailed Transformation Assessment.

Source

Detailed Transformation Assessment (Corrected)