Schedule Management
Patient Access & Front Office Excellence
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
• Partners with CD to manage case load to ensure full schedules and patient retention
Desired Future State
The target way of working PRN and Raintree are aiming for.
- Same as current (Pro-active management will relieve stress on CD/clinicians and enhance quality of schedule)
- Use AI for reactivation; Currently PSR refers to Caseloads for follow up w. patient; key to success is clinician completing notes
Requirement / Gap
Unable to catch patients that have missed appointments quicker.
Raintree Recommended Path
Currently there are no tasks that are sent to the PSR group when a patient drops. You can create a stage in Active Patient Journeys to track these patients and create a stage to send a message to the patient that they have fallen off the schedule and need to reach back out to get back on the books. You are also able to use the audience report to get the data you are looking for to catch the patients sooner.
Dependencies / Considerations
Not applicable
Outstanding Questions / Decisions
Not applicable
Evidence
Evidence for this opportunity is still to be confirmed.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.