FO-007Front Office
Greeting Patients
Patient Access & Front Office Excellence
Recommended pathTo be confirmed with PRN
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
Eliminating the burdensome tasks with the use of AI ensures every patient is warmly welcomed. This frees up PSRs to focus on patient engagement
Desired Future State
The target way of working PRN and Raintree are aiming for.
The core idea is that by using AI to handle administrative burdens, PSRs can dedicate their time to warm patient welcomes and meaningful engagement rather than being distracted by phone calls and paperwork.
Requirement / Gap
Not applicable
Raintree Recommended Path
Not applicable
Dependencies / Considerations
Not applicable
Outstanding Questions / Decisions
Not applicable
Evidence
Evidence for this opportunity is still to be confirmed.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.