Welcome Letter Automation (HIPAA)
Patient Access & Front Office Excellence
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
Manual sending of the welcome letter remains due to HIPAA consent issues following recent regulatory changes, blocking full automation
Desired Future State
The target way of working PRN and Raintree are aiming for.
Patients to be opted into messages
Requirement / Gap
Healthcare Exemption RTConnect Package 275190
Raintree Recommended Path
Automate Welcome Letter & appropriate document attachments (Ticket in process to Update HIPAA Communication preferences SF Case: 447968)
Dependencies / Considerations
Client must review with the Healthcare Exemption with their legal/compliance team
Outstanding Questions / Decisions
Not applicable
Evidence
Evidence for this opportunity is still to be confirmed.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.