Patient Scheduling
Patient Access & Front Office Excellence
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
• Scheduling patients’ initial evaluations and recurring appointments (exception: AZ Tier1, CA Mem Care, NV New Pts, TX Tier 1, WA New PTs)
Desired Future State
The target way of working PRN and Raintree are aiming for.
• All New Patient scheduling handled by AI Agents & the centralized HUB (speciality LOBs)
Requirement / Gap
Future Scope SchedulerIQ
Raintree Recommended Path
Easy button for all pt's that have not completed paperwork ability to send mass reminder by regio?? FUTURE- Self Scheduling & AI monitor of missed appointments & automated followup of interest. Touchpoints Cost has been barrier
Dependencies / Considerations
RT- it would be nice to have RT User Report in the FO Dashboard: Roll Up by FTE and/or AI (Drill down by region/ location & appt type)
Outstanding Questions / Decisions
Not applicable
Evidence
Supporting screenshots from the corrected Detailed Transformation Assessment.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.