FO-006Front Office
New Patient Appointment Reminders
Patient Access & Front Office Excellence
Recommended pathTo be confirmed with PRN
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
• If time permits PSR calls patient to confirm arrival time, share any missing data points and expectations for visit
Desired Future State
The target way of working PRN and Raintree are aiming for.
- AI agent contact - The AI agent (Confido) will contact the new patient 24 hours prior to their appointment
- In addition to Raintree text reminders - This would complement the existing Raintree text reminder that goes out for all appointments, including evaluations. The key improvement being sought is automating the personalized pre-appointment confirmation call through AI so PSRs aren't manually making these calls when time permits.
Requirement / Gap
Not applicable
Raintree Recommended Path
Already have texting in place
Dependencies / Considerations
Not applicable
Outstanding Questions / Decisions
Not applicable
Evidence
Evidence for this opportunity is still to be confirmed.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.