FO-008Front Office

Patient Registration/ 1st Visit

Patient Access & Front Office Excellence

Recommended pathTo be confirmed with PRN
Capability status
To be confirmed with PRN
Transformation phase
To be confirmed with PRN
Effort
To be confirmed with PRN

Current State / What We Learned

Observed today, as captured in the corrected assessment.

  • Patients can't upload medications.
  • Patients can't upload insurance cards
  • If the patient is Spanish speaking, the team has to send a Spanish form set separately.

Desired Future State

The target way of working PRN and Raintree are aiming for.

Ensure patients have a clear understanding of their benefits and patient responsibility

Requirement / Gap

Unable to support clinician workflow

Raintree Recommended Path

  • Patient forms can include a Spanish translation, provided the Spanish text is built into the same form as the English version. By setting it up this way, you avoid the need to send separate form sets to your patients.
  • Patient Portal currently has the ability for patients to upload an insurance card, however, patients are not given the capability to type in information.
  • Medication: patients do have the capability to upload/add medication within adult medical history.

Dependencies / Considerations

Review current patient forms, review patient portal setup, review medical history options.

Outstanding Questions / Decisions

Not applicable

Evidence

Evidence for this opportunity is still to be confirmed.

Source

Detailed Transformation Assessment (Corrected)