FO-008Front Office
Patient Registration/ 1st Visit
Patient Access & Front Office Excellence
Recommended pathTo be confirmed with PRN
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
- Patients can't upload medications.
- Patients can't upload insurance cards
- If the patient is Spanish speaking, the team has to send a Spanish form set separately.
Desired Future State
The target way of working PRN and Raintree are aiming for.
Ensure patients have a clear understanding of their benefits and patient responsibility
Requirement / Gap
Unable to support clinician workflow
Raintree Recommended Path
- Patient forms can include a Spanish translation, provided the Spanish text is built into the same form as the English version. By setting it up this way, you avoid the need to send separate form sets to your patients.
- Patient Portal currently has the ability for patients to upload an insurance card, however, patients are not given the capability to type in information.
- Medication: patients do have the capability to upload/add medication within adult medical history.
Dependencies / Considerations
Review current patient forms, review patient portal setup, review medical history options.
Outstanding Questions / Decisions
Not applicable
Evidence
Evidence for this opportunity is still to be confirmed.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.

