Patient Collections
Patient Access & Front Office Excellence
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
Collects patients’ estimated cost-share @ time of service and PSR collects on patient aging.
Desired Future State
The target way of working PRN and Raintree are aiming for.
Potential use of centralized collectors for post discharge patient collections (AI Agents in process and increase technology (QR Code, Wallet)
Requirement / Gap
- Patients checking in on tablets/kiosks are presented with payment options
- If they choose "see the front desk to pay" (because they want to pay differently than their card on file), the front desk receives no notification
- Front desk assumes payment was made and doesn't verify
- No alert system exists to notify the front desk that a patient deferred payment
Raintree Recommended Path
Use current checkin alerts within checkin process along with payment alerts within Touchpoints Kiosk. QR code and Wallet are already available with AI Agents coming in 2027.
Dependencies / Considerations
PRN is not currently using Touchpoints
Outstanding Questions / Decisions
Will PRN use Touchpoints and is PRN using full copayment screen recommendations currently?
Evidence
Supporting screenshots from the corrected Detailed Transformation Assessment.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.