FO-013Front Office
Review Patient Portal Tab
Patient Access & Front Office Excellence
Recommended pathTo be confirmed with PRN
- Capability status
- To be confirmed with PRN
- Transformation phase
- To be confirmed with PRN
- Effort
- To be confirmed with PRN
Current State / What We Learned
Observed today, as captured in the corrected assessment.
Review Patient Portal Tab (from 1/1/26-9/20/26 - 10924) outstanding items not reviewed.
Desired Future State
The target way of working PRN and Raintree are aiming for.
Review Tab to review patients request to update demos/contact information
Requirement / Gap
Patients not receiving information from the clinic, may be going to incorrect numbers etc.
Raintree Recommended Path
Review Patient Portal Tab daily. Update patient data or remove updates.
Dependencies / Considerations
Not applicable
Outstanding Questions / Decisions
Not applicable
Evidence
Evidence for this opportunity is still to be confirmed.
Source
Detailed Transformation Assessment (Corrected)Related opportunities
Related by workstream and subject matter. These are not stated dependencies unless the assessment says so.